DAV is continuing to work for veterans nationwide. However, all DAV offices are closed to the public until further notice to reduce transmission of COVID-19
You can also speak to a service officer Monday Through Friday, 9 a.m. to 4 p.m. EST by calling 1-888-604-0234. We appreciate your patience.
If you have questions or need claims assistance, please contact your local DAV office.
COVID-19 Veterans Information
DAV relies on the generosity of truly patriotic Americans to help us ensure promises are kept to our nation’s veterans, their families and survivors.
We hope you’ll consider donating a financial gift to support our vital mission.
To contribute, please go to dav.org/relief or text relief to 484848.
While our transportation network is still operating, and has even re-opened in some locations, we are putting extra precautions in place to ensure the safety and well-being of our volunteer drivers and the veterans we serve. Vehicles are being cleaned multiple times daily. And we are limiting the number of people transported for every state where DAV is providing this no-cost service.
If you’re interested in volunteering with DAV, please email email@example.com.
We encourage anyone who is volunteering in any capacity, or receiving assistance, to follow strict protocols like social distancing and handwashing.
We hope veterans are mindful of this guidance and practicing the Centers for Disease Control and Prevention procedures that could slow the spread of the disease.
Any veteran with a fever, cough or shortness of breath should contact their local VA facility immediately. You can find contact information for your nearest facility here.
For additional information about how the VA is responding to the ongoing pandemic, visit the department’s coronavirus FAQs page.
For single veterans who receive VA compensation, but aren’t required to file tax returns, no additional action is required. However, veterans who have dependents will be required to update their information with the IRS to receive the extra money.
The Department of Veterans Affairs is also seeking retired VA clinicians and federal health care providers. Please consider re-employment with the VA to help in the battle against the novel coronavirus pandemic.
Specifically, the VA is looking for health care professionals with interest and expertise in Tele/Virtual Care, National Call Center, Travel Nurse Corps and Direct Patient Care/Support (at VA Medical Centers).
- You live in an area with community spread of COVID-19
- You have symptoms such as fever, cough and shortness of breath
- You have traveled to one of the affected areas (i.e., Italy, China or South Korea)
- OR you have been in close contact with someone who tested positive for COVID-19
According to Tricare, COVID-19 testing is free for all beneficiaries. While there will be no cost if a network or non-provider ordered the test, copays or cost-sharing will still apply for the doctor’s visit.
Both Tricare and the VA are asking patients not to go directly to a medical center without calling first.
VA patients will receive information on the next steps for testing by downloading the VA’s Telehealth app—VA Video Connect—or calling VA’s nurse advice line, available 24 hours a day, seven days a week at (202) 745-8000.
Veterans benefits and services, including payments, will continue to veterans, families and survivors through the duration of the ongoing COVID-19 pandemic.
Regular business hours are Monday through Friday from 6:30 a.m. to 6 p.m. (CT). The best times to call, according to the VA, are Tuesday through Thursday between 10:30 a.m. to 12:15 p.m. (CT) and 1:15 p.m. to 3:30 p.m. (CT).
VA IS NOT ENTERING VETERANS HOMES unless the situation is urgent. Currently, there is no shot/vaccination for COVID-19. VA will NEVER ask you for your bank account information over the phone.
To help ease the financial burden placed on veterans nationwide during the COVID-19 pandemic, the VA is urging lenders to work with affected borrowers. To allow veterans to remain in their homes during this unprecedented national emergency, the VA is asking borrowers to offer flexibility to veterans unable to make mortgage payments at this time, remove late fees and suspend credit bureau reporting of delinquent loans.
Veterans experiencing financial difficulty as a result of the COVID-19 outbreak are urged to contact their lenders directly. If a lender is not cooperative, veterans should contact the VA for further assistance.
Currently, there is no vaccine to prevent COVID-19 infection and no medication for treating it. The CDC believes symptoms appear 2 to 14 days after exposure. Avoid exposure and avoid exposing others to disease with these simple steps:
- Wash your hands often with soap and water for at least 20 seconds. An easy way to mark the time is to hum the “Happy Birthday” song from beginning to end twice while scrubbing.
- Use an alcohol-based hand sanitizer that contains at least 60% alcohol.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are ill or becoming sick.
- Cover your cough or sneeze with a tissue (not your hands) and throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
- Getting a flu shot is recommended.
- Learn to use VA Video Connect through the VA mobile app store or by contacting your VA care team before any urgent problems arise.
The Centers for Disease Control and Prevention (CDC) have released guidelines recommending that people in the U.S. wear homemade face coverings to prevent the spread of the novel coronavirus.
Click here to learn more about VA’s response to COVID-19
FAQs about veteran healthcare during this outbreak
More COVID-19 information from the Centers for Disease Control and Prevention can be found here