Digitally advancing services

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At the National Convention this year, I had the pleasure of informing our members of the endeavors and achievements of the National Service Department, including our impact on bringing the promise of hope and success into the lives of countless veterans, service members and their families.

With the VA undergoing its most aggressive transformation to date in how it receives and processes claims, we are evolving in ways unprecedented in DAV history. We are embracing new technologies and digital resources to deliver service and advocacy to injured and ill veterans and their families.

DAV has been leading the way with the filing of electronic claims through the Stakeholder Enterprise Portal and, in the near future, Digits 2 Digits. We’ve long recognized the need to afford our National Service Officers (NSOs) the resources to meet the demand of the electronic claims environment and have moved aggressively this year to ensure they have the best possible tools for the job. As a result, every NSO has been provided with new desktop scanners. With these new scanners, our NSOs— whether in their respective offices or performing outreach from the Mobile Service Office—are on the leading edge of veterans advocacy.

We are developing a new generation of DAV’s training program, incorporating the newest information technology available to us today and providing our NSOs with an interactive training platform.

We are also working to replace the current DAV Case Management System. The new system will provide our NSOs and Transition Service Officers the very best resources, with more flexibility and integration, to make our claims work increasingly digital. It will also improve our services for veterans and provide up-to-the-second access to information for our hardworking Department and Chapter Service Officers who augment and support DAV’s service efforts.

During the course of DAV’s history, we have continually adapted to the everchanging needs of our nation’s heroes, their dependents and survivors. As our business practices continue to evolve based upon the rapidly changing advancements in technology, we will do everything possible to ensure all of our country’s injured and ill veterans, as well as their families, receive the rights and benefits they have earned.

DAV Service Officers ensure our nation’s heroes receive the professional services they so rightfully deserve and are at the forefront of DAV’s commitment to fulfilling our promises to the men and women who’ve served.

I’m grateful to each and every one of you for closing out a successful year, and I look forward to continued achievement in 2016.