The work of NSOs extends well beyond their offices and extends deep within the veterans’ community.

Part of their outreach activities involves DAV's Mobile Service Office (MSO) Program. This program is designed to educate disabled veterans and their families on specific veterans' benefits and services.

This outreach program generates considerable claims work on behalf of veterans and their families. NSOs, often aided by Department and Chapter Service Officers, travel to communities across the country to counsel and assist veterans with development of evidence, completion of required applications and prosecution of claims for veterans benefits administered under federal, state and local laws.

The DAV’s Mobile Service Office (MSO) program was revitalized in March 2001 and is the most extensive outreach effort in the history of our organization. Thanks to the generosity of a $2 million pledge from the Harley-Davidson Foundation since 2007, the DAV expanded the sites visited by the MSO to include Harley-Davidson dealerships, where benefits assistance is offered to veterans of all generations in communities where they live.

These distinctive- looking and well equipped "offices on wheels" eliminate long trips some veterans in smaller towns and rural communities must take to visit our National Service Offices. The MSO program enhances DAV service to more veterans and their families.



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